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jobs@masakienalamnainternational.com
jobs@masakienalamnainternational.com
Ground Floor, C19, New Friends Colony, Delhi 110025

Socail Media

IT SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER

Job Summary

We are seeking a proactive and customer-focused IT Support Engineer to provide technical
assistance to users across hardware, software, and network issues. You will serve as the
first point of contact for IT support within the organization, ensuring seamless operations
and minimal downtime for end users.

Responsibilities

  1. Provide Level 1 and Level 2 support for desktop systems, laptops, printers, and other devices
    peripherals.
  2. Install, configure, and troubleshoot Windows/Mac operating systems and office
    applications.
  3. Manage user accounts, email configurations, and permissions using Active Directory and
    Microsoft 365.
  4. Handle basic network troubleshooting, including LAN/Wi-Fi, IP configuration, and VPN
    setup.
  5. Maintain hardware inventory and ensure timely repairs or replacements.
  6. Provide support for video conferencing, remote desktop tools, and IT assets.
  7. Document issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk).
  8. Assist in system upgrades, backups, and IT audits as required.

Required Skills

  1. Strong knowledge of desktop and laptop hardware, Windows OS, and Microsoft Office
    Suite.
  2. Familiarity with Active Directory, Outlook, and basic networking concepts.
  3. Ability to troubleshoot software, drivers, and connectivity issues.
  4. Good understanding of IT security practices and data privacy.
  5. Excellent problem-solving and communication skills.
  6. Ability to prioritize tasks and work under pressure.

Preferred Skills (Bonus):

  • Flexible work schedule.
  • Opportunity to work in a creative, forward-thinking environment.
  • Room for career advancement in digital marketing.

Qualifications

Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or
ITIL are preferred.

Salary Range (According to UAE Market)

Fresher (0–1 year): AED 4,000 – 6,000/month
Experienced (3–5 years): AED 7,000 – 11,000/month

Growth Opportunities

UAE Employment Visa & Medical Insurance
Paid Annual Leave (as per UAE Labour Law)
Company Laptop and IT Resources Provided
Ongoing Training & Certification Support
Career Growth Toward Network/System Administrator or IT Manager Roles.

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